Frequently Asked Questions

1. What does my conference pass include?
2. What are the ways to register?
3. I want to purchase more than one ticket, but I don't have the names of the attendees yet. What are my options?
4. I have already registered but am unable to attend. What are my options?
5. Why is my email address required?
6. Will I receive a receipt/invoice?
7. Who is Brunico Marketing Inc.?
8. What is  ?
9. How do I get my login info?
10. Can I change my password to something I can easily remember?
11. How do I upload my photo?
12. How can I see the delegate list?
13. How can I send a message to another registered delegate?
14. Where does the email go to, their personal email address or to their email?
15. Can I email more than one person at a time?
16. Can I receive notification to my external email address, that another delegate has sent me a message?
17. How do I sign up for regular sessions?
18. How do I sign up for “Speed Pitching”?
19. How do I sign up for 30 Minutes With...?
20. What can I do if during sign up I didn't make it into the session I wanted?
21. Can I cancel a session after I have already selected it?

GENERAL CONFERENCE REGISTRATION

What does my conference pass include?

General registration includes includes access to sign-up sessions including Speed Pitching, Pitching Partners, Luncheon Roundtables, Meet an Expert, Executive Insights (sign-up is required through ), as well as 30 Minutes With and general delegate networking events, plus access to the  platform to contact delegates.

What are the ways to register?

Please feel free to use our easy online registration here. Alternatively, you can contact Maggie Wilkins mwilkins@brunico.com or via phone at 416-408-2300 x539.

I want to purchase more than one ticket, but I don't have the names of the attendees yet. What are my options?

Please contact Maggie Wilkins mwilkins@brunico.com or via phone at 416-408-2300 x539.

I have already registered but am unable to attend. What are my options?

Should you be unable to attend this event, we require notice in writing (rswestcustomercare@brunico.com) on or before May 4, 2019 at 5pm, ET. Cancellations made after this date will not be eligible for a refund. All cancellations are subject to an administration fee equal to 50% of the invoiced purchase price. All prices are quoted in US$. Your registration may be transferred to another individual at no charge. Should you wish to transfer your registration to another person, please inform us by email to rswestcustomercare@brunico.com, a minimum of 48 hours prior to the event.

The following details will be required: (*Mandatory) *Name of Attendee taking your spot, *Title of Attendee, Direct Phone and Fax Number, *Email Address, and *Company Details (*Name, *Address, Website and *Phone and Fax Numbers). If for any reason whatsoever the conference is cancelled, the liability of Brunico Marketing Inc. shall be limited to reimbursement of the conference fees. Producer reserves the right, with reasonable notice, to change program dates and venues and assumes no liability for the changes.

Why is my email address required?

We need your email address to provide you with your registration confirmation email that includes your link and also to send your e-invoice. Your email information is private and is not given to other delegates.

Will I receive a receipt/invoice?

Once your registration has been processed, an invoice will be sent to you via email within 24 to 48 hours upon receipt. If you have misplaced your invoice, please contact rslivecustomercare@brunico.com to have it resent.

Who is Brunico Marketing Inc.?

The conference is produced by Brunico Marketing Inc., a subsidiary of Brunico Communications Ltd., which publishes Kidscreen Magazine, Realscreen Magazine, Playback and Strategy Magazine.

REALXCHANGE

What is ?

The online interactive tool designed to help you get a jumpstart on your networking. Registered delegates can search and send messages to each other months in advance of the event. Set up meetings, identify common interests...build partnerships!

How do I get my login info?

Your login link will be sent to you in your confirmation email following registration. Your user name is the email address that you gave us upon registration. If you have misplaced your password, you can reset it here: xchange.realscreen.com/account/forgotpassword.

Can I change my password to something I can easily remember?

Yes. Please follow these steps to change your password:

1. Go to your Home Page
2. On the top right of the screen, you will see your name and profile picture (if you have uploaded one). Clicking on the arrow beside your name will show you the menu.
3. Here you type your old password and then choose a new one that can be easily remembered.

Note: Once you log-in to from your usual computer, it will automatically log you in each time afterwards.

How do I upload my photo?

1. Go to your home page
2. Click the small icon beside your name on your profile
3. Select Photo from the navigation bar at the top, and then click the Add Photo button to browse for the picture you would like to use from your desktop
4. Follow the on-screen instructions to crop your photo, and when you are satisfied with it, click Upload to post it

How can I see the delegate list?

Registered delegates will have access to Realscreen Live's online networking tool, , which also allows you to contact other delegates through our private messaging system.

To view delegates, please follow these steps:

1. Go to your Home Page
2. Under the logo on the left, you will see a menu. Under Realscreen Live, you will see “Delegates”.
3. Please click on “Delegates”
4. Here you can search “All Delegates” or individual delegates by using our search parameters.
5. You can export the list using Microsoft Excel.

How can I send a message to another registered delegate?

To send a message, please follow these instructions:

1. Go to your home page and in the left hand menu, click "messages", then "compose". Search for the individual that you would like to message. Hover over their photo and click the envelope icon.
2. This generates your email to be composed.
3. Here you can search by name or company of the delegate you wish to compose to

Where does the email go to, their personal email address or to their email?

It depends on the email preference each delegate has chosen.

Can I email more than one person at a time?

To avoid receiving unnecessary spam, you do not have the ability to send mass emails to the delegates.

Can I receive notification to my external email address, that another delegate has sent me a message?

Yes. If you want to receive a message in your personal mailbox (outlook, hotmail, etc), please follow these instructions:

1. Go to your Home Page.
2. On the top right of the screen, you will see your name and profile picture (if you have uploaded one). Clicking on the arrow beside your name will show you the menu.
3. Choose "Account Settings", then "Notificiations".
4. Here, you can indicate your message notification preferences.

How do I sign up for regular sessions?

In order to sign up for a session you must be signed in to your account and then follow these steps:

1. Click on Agenda on the left-hand side of the page
2. Select the session you want to attend
3. Click on the blue Add to my Agenda

How do I sign up for “Speed Pitching”?

Selections open on May 21, 2020. Delegates will be able to select up to five (5) pitch slots for the lottery and a maximum of one (1) spot will be awarded via the lottery. On May 26, delegates will then have access to select up to one (1) additional pitching spot among the remaining spots available on a first-come, first-serve basis until sign ups close on May 27. A delegate will not exceed two (2) pitching slots on their personal agenda. Sign up instructions will be emailed prior to selection opening.

How do I sign up for 30 Minutes With...?

No advance sign-up is required for 30 Minutes With. Access to each session is limited to 75 delegates to maintain an intimate vibe. Delegates will be admitted first-come, first-serve until the room capacity is reached.

What can I do if during sign up I didn't make it into the session I wanted?

Don't panic! We encourage you to check  frequently as delegates sometimes make changes to their personal agenda, which may leave a session slot open.

Can I cancel a session after I have already selected it?

Yes. To cancel a session please go to your home page and follow the instructions below:

1. Click on the green checkmark underneath the session title that you want to cancel
2. A dialogue box pops up advising you that you are requesting to remove the session from your personal agenda
3. Click yes and the session will be removed